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Privacy Policy

Last updated: July 2024

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About MotherTree and this Privacy Policy

MOTHERTREE LTD has its registered office at the 3rd Floor, 21 Perrymount Road, Haywards Heath, West Sussex, RH16 3TP. 

 

In this Privacy Policy, we use the term MotherTree (and “we”, “us” and “our”) to refer to the head office of MotherTree at the registered address above.

 

This privacy policy sets out how MotherTree Limited collects and uses any information you may give us when you visit this website, as well as how we may disclose that information, and how you can control the collection, correction and/or deletion of that information.

 

Your privacy is our priority and we go to great lengths to protect it. Any information we collect about you will always be handled securely and in compliance with the UK Data Protection Act (1998), the General Data Protection Regulation (2018) and all other relevant legislation.

 

This policy (together with our terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting this Website you are accepting and consenting to the practices described in this policy.

 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is MOTHERTREE LTD has its registered office at the 3rd Floor, 21 Perrymount Road, Haywards Heath, West Sussex, RH16 3TP.

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Updates to this Privacy Policy

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this website.

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Information you provide to us and how we use it

We collect the information from you as detailed below:

  • To access certain services on our website, you may need to register with us. During the registration process, you will be asked to submit personal information about yourself (including your name and email address). By entering your details in the fields requested, you enable MotherTree to provide you with the services you select, this includes sharing your email address with trusted partner organisations where you have expressed an interest in that organisation. Your details will be shared for reporting purposes only, and you will never receive unwanted mail or marketing from our partners;

  • We will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services) or when you provide your details when you contact MotherTree by telephone;

  • If you choose to contact us via a social media platform or other third-party services, we will collect the information you have provided to us through that platform; and

  • We also collect certain information automatically about visitors to our website, this includes your IP address, referrer, length of visit and number of page views.

 

We will use the information we collect from you as necessary to deliver our service to you. This includes to:

  • provide services, such as calculating the carbon footprint of your investments;

  • search for a price comparison or quote, enter into a contract for the supply of Services;

  • keep you up to date with MotherTree campaigns which you may opt-out from receiving at any time;

  • offer you opportunities to engage with our activities which you may opt-out from receiving at any time;

  • deal with your enquiries and requests; and

  • send service-related communications, including announcements and administrative messages.

 

We will also use the information we collect from you where necessary for our legitimate interests of operating, protecting and improving our business including to:

  • Conduct market research so that we can continuously improve the services we provide to our customers;

  • Prevent fraud and other prohibited or illegal activities as part of our efforts to keep our website and services secure; and

  • Understand how our website is used so that we can continuously improve our website and services and other offerings.

 

In respect of our use of the information you provide, the provision of this information is voluntary. When you submit your information, we will use the information we collect from you to fulfil the MotherTree service you have selected, this includes, estimating the carbon emissions footprint of your money and comparing your energy deal. For example, we use information about your bank to estimate the carbon footprint of your money.

 

We will not share your information with third parties except to the extent mentioned in the “Sharing your information” section. However, we will process such information in such a way that you are no longer identifiable and may use such information (i) to compile aggregate statistics, metrics and general trend data for the enhancement and optimization of our services and (ii) in an aggregated, anonymous way for trending and analytics purposes.

 

In certain circumstances, we may be obliged to process your personal data in order to fulfil our compliance and other obligations under relevant legislation or regulation.

 

Cookies

Cookies are small text files placed on your device when you visit our website. They allow us to make the website easier to use, provide you with a more personalised experience, guard against malicious activities and ensure any login feature functions correctly. They do not collect personal information about you.

You can remove or block cookies by changing the settings in your browser, but the functionality of the website may be adversely affected.

By using our website, you are consenting to our use of cookies in accordance with this notice. If you do not agree to our use of cookies then we advise you to set your browser settings accordingly.

You can find out more about cookies at www.allaboutcookies.org

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Sharing your information

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

 

  • With your permission, we provide your personal information to the suppliers whose products and services are listed on our website to help them provide quotes and to carry out your switch. When you buy products or services from these suppliers, their own privacy policies will apply to how they use your personal information. You can find these privacy policies on their websites and you should check that you are happy with them before completing your switch;

  • we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;

  • we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

 

Protecting your information

We want you to feel confident about using our website and services, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

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Data Transfers

It may sometimes be necessary to transfer personal information outside of the EEA. This may include transfers to US-based servers. Any transfer will be made only to servers where we are satisfied that they are sufficiently secure and our policy can be complied with.

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Data processing and GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.

  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.

  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.

  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.

  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.

  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

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Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.

  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.

  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes. If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.

  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it. You have the right to delete your account at any time which will mean we will also delete the information associated with your account, but there may be some limited circumstances where we retain account information, for example, if necessary in connection with a legal claim.

  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.

  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

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Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

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Retaining your information

In determining how long to hold your personal information we will consider whether it is necessary for us to keep it to achieve the purposes we’ve described in this privacy policy. We only retain your personal information for as long as we have a lawful reason to do so, which includes providing our services to you, complying with legal and regulatory obligations we are under, and resolving disputes and enforcing agreements.

 

We retain information relating to our contracts for the lifetime of the contract and up to 7 years after.
 

Our details

MOTHERTREE LTD is a company limited by guarantee registered in England and Wales. Company registration number: 13969046.

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You can contact us in writing via the email address hello@mymothertree.com.

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